Scheduling policies

Cancellation & Refund Policy

Appointment changes

Please provide at least 24 hours’ notice when cancelling or rescheduling whenever possible. A late-cancellation or missed-appointment charge may apply if disclosed during scheduling or in your service agreement.

Completed services

Completed individual services are not refundable. Any provider-specific refund terms communicated at purchase will apply.

Payment errors

If you believe you paid the wrong invoice or amount, contact Support@shuatherapeutic.com promptly with the Stripe receipt and non-medical reference information.

Insurance and claim payments

Refunds related to insurance, third-party liability, or auto-accident claims may require reconciliation of benefits, liens, or prior payments before issuance.

This policy is a website summary. Service-specific written agreements control if they provide different terms and should be reviewed for compliance in each state.